DELIVERY
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, then it is shipped out. The shipping time depends on your location, but can be estimated as follows:
• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide, most orders will ship from the facility closest to your shipping address.
Will I be charged customs for my order?
Additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
• Check your shipping confirmation email for any mistakes in the delivery address.
• Contact your local post office if they have your package.
• If all else fails, contact us with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
ORDERS
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact us with your order number.
I received a wrong/damaged product, what should I do?
To help us resolve this for you quickly, please contact us within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.
RETURNS
What is your return policy?
Our products are made to order, so we can’t offer returns and exchanges, but if there’s something wrong with your order, please contact us with your order number and detailed description of your issue.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong or damaged items. If any of these apply, please contact us with your order number and photos of wrong/ damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/ color?
Our products are made to order, so we can’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts — we have one for every item listed on our store, in the product description. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please contact us within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.